We ship to most destinations worldwide, although product and destination restrictions may apply. Some products cannot be shipped internationally. Large international shipments may be delayed or held in customs, so we recommend placing smaller orders.
Estimated shipping and delivery dates are based on product availability and the shipping method selected at checkout.
Preorder items may take two weeks to one month to arrive at our facility before shipment.
Shipping rates for many products are based on weight. Product weights are listed on the relevant product pages. To match our carriers’ policies, weights are rounded up to the nearest 100 grams.
We are not responsible for delays or other issues caused by customs clearance.
Returns Policy
You may return new, unopened items within 7 days of delivery for a full refund (shop credits) or replacement of the same product. If the return is a result of our error (you received an incorrect or defective item, etc.), we'll also pay the return shipping costs.
You should expect to receive your refund within one to two weeks of giving your package to the return shipper. In many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), as well as the time it takes us to process your return once we receive it (1 to 2 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
International Orders
PlusHealth Singapore is not responsible for taxes and/or duties applied to international shipments. We are not liable for packages refused or held for delivery. Refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error on the part of the customer, or orders seized by Customs.
Pleased be advised due to continually changing regulations, we cannot guarantee the receipt of any order shipped internationally, including all restricted items based on current legislation.
For additional information, please contact your local authority or health agency. You may also contact our customer service team at inquiry@iabpi.com for additional direction when available.